Financial & Billing Matters | Frequently Asked Billing Questions (FAQ)

我的孩子已经有医疗保险。我还需要支付哪些费用?

Co-Insurance, co-Payments and deductibles are determined by your insurance plan, and we strongly encourage you to contact your plan directly to gain a full understanding of what you may owe. Patient Account representatives will verify your insurance and are available to assist you in determining what your out-of-pocket expense may be.

How can I get financial assistance?

Please contact our physician billing team to inquire about payment plans at 1-844-769-7804 from 8:00 上午 to 6:00 下午 EST Monday through Friday.

OR

Please contact our hospital billing team to inquire about payment plans or other options at 617-355-3397 from 7:00 上午 to 5:00 下午 EST Monday through Friday.

Boston Children’s also provides information and assistance about Medical Hardship and Public Assistance programs. Please contact a patient financial counselor at 617-355-7201, Monday through Friday, 8:00 上午 to 4:00 下午 EST to discuss available options or schedule a financial counseling appointment.

If you are without insurance, Financial Counselors are available to assist you with applying for Local, State or Federal programs that may cover your medical expenses or, arranging an affordable payment plan. Call 617-355-3397.

我是否应在孩子住院就诊之前通知我的保险公司?

It is always beneficial for you to contact your insurance before receiving medical services so you understand your benefits and coverage limitations. A Patient Accounts Representative will verify your insurance, and attempt to secure authorizations and referrals where necessary.

在医院或诊所时我需要随身携带自己的保险卡或孩子的保险卡吗?

Yes, it is very important that you bring your insurance card with you to ensure that we have accurate billing information to correctly file your claim. 每次登记时您都会被要求出示您的保险卡。

我如何得知我的保险计划是否被接受?

We accept and will bill most all insurance plans provided eligibility has been confirmed and/or verified, and that the services anticipated are in fact a covered benefit under your plan. In some cases, where we are considered as an out-of-network provider or in a tiered network, you may be subjected to increased out-of-pocket expenses. You should always verify your benefits and coverage limitations directly with your insurance beforehand.

How do I know if my child's visit will be covered by my insurance company?

Health benefit coverage varies with each insurance plan or employer group. Although a Patient Accounts Representative will verify your benefits, and seek referrals and authorization where necessary, we encourage you to refer to your subscriber handbook or call your insurance directly with questions regarding coverage for specific services.

我能否在线支付账单?

需要。You can pay your bill online here or you can also make a payment within your MyChildren's Patient Portal account. If yon’t have a MyChildren’s Patient Portal account, click here for instructions on how to create an account.

Within MyChildren’s, you can also update your address, insurance information, or submit a question about your bill, or an upcoming service.

You can contact Patient Financial Customer Service at 617-355-3397.

我何时支付我的共同支付额、共同保险额或免赔额?

您在登记时就应该进行支付。If you are unsure of your financial liability, please refer to your insurance card or contact your insurance directly. Once again, Patient Account Representatives are also available to assist you in determining your cost.

我如何支付我的余额?

We offer several payment options:

All major credit cards are accepted. You can also pay your bill by mail or by phone.

To determine which means is best for you, more information is available on the Pay Your Bill page

如果我不能全额支付我的账单,该怎么办?

Please contact our physician billing team to inquire about payment plans at 1-844-769-7804 from 8:00 上午 to 6:00 下午 EST Monday through Friday.

OR

Please contact our hospital billing team to inquire about payment plans or other options at 617-355-3397 from 7:00 上午 to 5:00 下午 EST Monday through Friday.

Boston Children’s also provides information and assistance about Medical Hardship and Public Assistance programs. Please contact a patient financial counselor at 617-355-7201, Monday through Friday, 8:00 上午 to 4:00 下午 EST to discuss available options or schedule a financial counseling appointment.

Financial counselors are available to assist you with applying for Local, State or Federal programs, as well as working with you to establish affordable payment plans at 617-355-3397.

I made a payment, but I received another billing statement. 为什么?

The statement could have been sent prior to the posting of your payment, or you may have received a bill for a different service date.   

Please contact our physician billing team at 1-844-769-7804 from 8:00 上午 to 6:00 下午 EST Monday through Friday.

OR

Please contact our hospital billing team at 617-355-3397 from 7:00 上午 to 5:00 下午 EST Monday through Friday.

If you have made a payment and received a bill, please call our Patient Account Customer Support line at 617-355-3397 and we will be happy to confirm your payment(s) and any remaining balance(s).

Also, as the Hospital and Physicians bill separately, please verify the provider name that appears on your bill.  View the list of the Physician Billing Contacts.

我收到收账代理机构的联系。Why was this done and what should I do?

将账户交给收账代理机构之前,Boston Children's Hospital 通常会向您发送至少三份账单,通知您账户余额和相关责任,并可能由账务办公室人员向您寄送信件或打电话与您联系。如果在采取这些步骤后仍然没有付款或进行令人满意的付款安排,则会将账户转给收账代理机构。You may resolve the account balance by contacting the agency directly, or if you are unable to do so, please contact the appropriate billing team to answer your questions. Patient Account Representatives are available to answer your questions.

Will you bill the insurance company for my child's visit?

We will bill claims for services directly to your insurance, provided we have sufficient information to do so, and that your insurance has confirmed eligibility. It is very important that you provide us with all of the necessary information prior to your appointment or admission, if possible.

Will you bill both my primary and secondary insurances?

We will bill all insurances directly.

医院和医生账单之间的差别是什么?

For each admission or outpatient service, the Hospital will bill for room and board, and most ancillary services which includes, but is not limited to, operating and recovery room, Lab, X-rays and other diagnostic or therapeutic services.  Physicians will bill directly for their professional fees, which includes, but is not limited to, office consultations, test interpretations, and surgical fees.

What are the business office hours?

Please contact our physician billing team at 1-844-769-7804 Monday through Friday, 8:00 上午 to 6:00 下午 EST. Monday thru Friday.

OR

Please contact our hospital billing team at 617-355-3397 Monday through Friday, 7:00 上午 to 5:00 下午 EST. Monday thru Friday

Can I make an appointment with a customer service representative to discuss my hospital bills?


需要。Please contact Patient Financial Customer Service at 617-355-3397 for more information.

我是否会收到详细清单?

您的初始清单或账单将提供费用和付款金额的汇总。If you require a detailed and itemized bill, you may obtain one by contacting either the Hospital Billing team or the Physician billing team. 

You can also call our Customer Service department, at 617-355-3397 or by visiting our website to request one.  

谁负责获取特定服务的授权或预先批准?

A Patient Accounts Representative will make every effort to obtain an authorization from your insurer when required. In some instances, where your insurance has denied the authorization request or there are delays, you may be contacted and asked to contact your insurer directly to assist us or you may be responsible for payment.

How can I obtain an estimate for any future services?

To request and estimate, please fill our form located on our external web site: http://www.childrenshospital.org/patient-resources/financial-and-billing-matters/request-an-estimate.

To assist families in obtaining we have a dedicated phone line: 857-218-3820.