Answers from Departments & Programs

The translations of this page are translated from English into another language using Google Translate, a third party tool. Please note that such translations from the English language version may contain errors and/or inaccuracies as a result of the translation. Boston Children’s Hospital disclaims all liability for any errors or inaccuracies that may result from the use of the translations created by such third party tool.

Autism Spectrum Center

What should I do if my child needs care during this COVID-19 outbreak?

The Boston Children’s Hospital Autism Spectrum Center continues to provide service during this outbreak. Appointments for existing patients (including those who live out of state) with our doctors, nurse practitioners, and psychologists have been converted to virtual visits. These are conducted via teleconference on your phone, computer, or mobile device. If your child does not have a scheduled appointment, reach out to the Autism Spectrum Center. There will likely be openings in your provider’s schedule.

Read: Preparing your child with autism for a hospital visit during COVID-19

What can I do to manage my child’s anxiety while they are at home?
My child receives ABA services. How will the COVID-19 outbreak affect my child’s services?
My child has an IEP. What can I expect?
My child is in a residential program. Are they at higher risk of COVID-19?
How can I support my child’s need for structure?
What resources are available to support children with autism and their families?

Boston Hemophilia Center

How can I find practical information on the impact of COVID-19 for individuals with bleeding disorders?

Center for Airway Disorders

Should patients continue to wean from thickened liquids during this time?

Dana-Farber/Boston Children’s Cancer and Blood Disorders Center

Will my child’s treatment continue during the COVID-19 health crisis?
What should I do if my child gets a fever?

Department of Dentistry

Preparing for your child’s dental clinic visit

Do all clinic visits have to be scheduled?
Does the Dental Clinic accept walk-in patients?
How many people are able to come to the Dental Clinic appointment with the patient?
What if I arrive early or late to my dental clinic appointment?
My child is due for a dental checkup and cleaning. Can I make an appointment?
I have a referral from a private practice. What is the process to get a consult appointment?
Are you currently taking patients to the Operating Room?
Why are private dental practices able to schedule checkups and cleanings but Boston Children’s is only seeing urgent patients?


Why do you recommend a pre-clinic virtual visit or phone call two days ahead of a clinic visit?
Why do we ask for five photos of a patient’s mouth and teeth before scheduling a virtual visit?
What is the best way to take the photos?

Department of Neurology

My child needs an appointment with a specialist that’s urgent but not an emergency. What should I do?
My child has a condition that may require diagnostic testing, but it is not urgent or emergent. What should I do?

Department of Neurosurgery

If I need an appointment at the hospital with a specialist that’s not an emergency, but it is urgent, what do I do?

Department of Ophthalmology

What resources are available for my child’s emotional wellbeing during this outbreak?

Department of Otolaryngology and Communication Enhancement

What should I do if I need to suction my child during our Department of Otolaryngology and Communication Enhancement visit?

Department of Urology

I have an upcoming appointment. What should I do?
What if my child has an urgent urologic issue?

Division of Gastroenterology, Hepatology and Nutrition

Do topical steroids (budesonide or mometasone) inhibit the immune system? Should my child stop taking them?
What do we know about COVID-19 in IBD patients?
Should my child with IBD continue to take their medication?
Is it safe for my child to come to the hospital for an injection or infusion?
What should I do if my child with IBD develops symptoms of coronavirus?

Division of Gynecology

Can my appointment be conducted remotely?
How do I prepare for a telehealth visit?
What should I do if I get hormone or birth control injections?
What if I have a gynecological issue you can’t diagnose remotely?
What if my surgery is delayed, but I am still having pain?

Division of Immunology

Should my child keep taking their medications during the COVID-19 outbreak?
What kinds of testing and procedures is Boston Children’s providing for children with allergies or immune disease during this outbreak?
Will immunoglobulin replacement therapy or antibiotics protect my child from COVID-19?
How do I know if my child’s symptoms are allergies or COVID-19?

Division of Pulmonary Medicine

Should my child take any extra medications during this crisis?
Can you provide a letter to my employer explaining I need to be away from work to protect my child?

Down Syndrome Program

My child is due for a visit soon. Will it take place?
How can I support my child’s need for structure?
Is the Down syndrome Program offering any activities my child can do at home?
Where can I find information about the impact of COVID-19 on people with Down syndrome?
Where can I find answers to questions about my child’s IEP and education services while schools are shut down?
Where can I find resources to help with food or other material needs?

Gender Multispecialty Service (GeMS)

Who can I call if I'm out of medication or if I have questions about my child’s condition or medications?
Does being on a blocker and/or gender-affirming hormones increase my susceptibility to COVID-19 or getting sicker from COVID-19?
How do I find a therapist during the current crisis?
What community resources are available for my child during this outbreak?
What should I do if my child is in a mental health crisis?

Orthopedics and Sports Medicine Center

What if my child has an urgent orthopedic need, such as a sprain or fracture?
Can I schedule a virtual visit rather than an in-person visit for a non-urgent matter?
How can I determine if my child’s situation is urgent?
Is it OK to delay my post-operative appointment?

Pediatric Pain Rehabilitation Center

How can I help my child manage their pain while services are temporarily suspended?
My child’s admission with the Pediatric Pain Rehabilitation Center was interrupted. What should I do?
My child has graduated from the Pediatric Pain Rehabilitation Center. Is their follow-up visit canceled?
My child was on the waitlist for the Pediatric Pain Rehabilitation Center. Has that changed?


When will it be safe for my child who is a solid organ transplant recipient to return to school?
Is it safe for my child to return to day care?
How can I ensure my child’s safety during at-home childcare or therapies?
Can I return to my workplace without putting my child at risk?
Is it safe to have social gatherings?
Is it safe for our family to go on vacation this summer?
Is it safe for my child to go swimming post-transplant?
Will wearing a face mask keep my child safe from COVID-19?
My child had a transplant. Should we continue with our transplant clinic appointments?
Should transplant recipients continue their periodic transplant clinic appointments?

Primary Care at Martha Eliot and Children’s Hospital Primary Care Center

Should my child come in to get their vaccines (shots)?
I’m worried about my child taking their asthma medications because of what I’ve seen in the media.
Are there resources to help with food insecurity or other material needs during this time?

Rheumatology Program

Should my child continue their medications?
What if my child gets sick?

Spina Bifida and Spinal Cord Conditions Center

What should I do if I’m worried about my child’s upcoming visit?

Thyroid Center

Does thyroid cancer treatment increase the risk of infection with COVID-19?

Refugee and Trauma Resilience Center

Where can I find information on COVID-19 if English is not my primary language?
Where can I get updates about what is happening in Boston related to COVID-19?

Vascular Anomalies Center

Is the Vascular Anomalies Center reviewing cases during the COVID-19 outbreak?